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ISO Glossary

Exclusion

A requirement of the standard that does not apply to your organisation and is formally left out of scope. Permitted, but only with justification and only where conformity is unaffected.

An exclusion is a requirement of the standard that your organisation determines is not applicable, and formally omits.

What can be excluded

ISO 9001:2015 allows any requirement to be considered for non-applicability, provided the exclusion does not affect your ability or responsibility to deliver conforming product and services and enhance customer satisfaction.

In practice, clause 8.3 — design and development — is by far the most common. An organisation manufacturing entirely to customer drawings genuinely has no design responsibility.

What cannot

Anything you actually do. Excluding a clause because it is inconvenient, or because the system is not built for it yet, is a nonconformity rather than an exclusion — and an obvious one, since the auditor will see the activity happening.

Nor can you exclude a requirement to avoid a problem. If purchasing is difficult to control, clause 8.4 still applies.

It must be documented and justified

The exclusion, and the reasoning behind it, must appear in your documented information — usually alongside the scope statement. “Not applicable” alone is not a justification. “The organisation manufactures exclusively to customer-supplied designs and holds no design authority” is.

A cost consequence worth knowing

No design responsibility is one of the recognised factors that can reduce certification audit days. A properly justified 8.3 exclusion is not just tidy — it can lower what you pay for three years.

Where this applies

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